Privacy policy

Front Desk is a working tool: it holds what your teams write over the course of a shift. This page explains what data we process, why, where it is stored and for how long.

Who is responsible

Front Desk, 24 rue Garnier Pagès, 94100 Saint-Maur-des-Fossés, France. For any question or request about your data: hello@frontdesk-app.com.

What data we process

• Account data: first name, last name, email address, property and role within the team.
• What your teams enter: shift notes and their comments, maintenance issues and their photos, checklists, lost property, cash count sheets and uploaded documents.
• Technical data needed to run the service: login dates, device type, error logs.
• Billing information for the subscribing property.

We do not sell any data, and we do not pass any of it on for advertising purposes.

Why we process it

• To provide the service your property has subscribed to and keep it secure.
• To respond to your support requests.
• To issue invoices and meet our accounting obligations.

Data entered by your property

For everything your teams write in the tool, including information about your guests, it is your property that decides what is collected and how it is used. We only act on it to run the service, on your instructions.

Where the data is hosted

In France, in Paris, with Scaleway SAS. The database is backed up automatically every 24 hours, and these backups are kept for 7 days.

The outside services we use

Scaleway, France (Paris)

Hosting the website, the application and the database

Brevo, France

Sending service emails (invitations, alerts)

Sentry, European Union (Germany)

Technical error detection

Google Firebase, United States

Sending notifications to phones

HubSpot, United States

Sales relationship tracking

Two of these services are based in the United States: sending notifications to phones and sales relationship tracking. The corresponding transfers are governed by the safeguards provided for under the EU General Data Protection Regulation. Everything else, hosting included, is in Europe.

How long we keep it

• Notifications and reminders sent: 90 days.
• The activity log: 12 months.
• Your property's data and your accounts: for the duration of the subscription, then deleted or made anonymous.
• Invoices: 10 years, as required by accounting regulations.

Your rights

You can request access to your data, its correction, its deletion, a restriction on its processing, its portability, or object to a processing activity. Write to hello@frontdesk-app.com, we reply within one month. If you are not satisfied with the response, you may contact the French data protection authority, the CNIL, at cnil.fr.

Cookies

This showcase website does not set any audience-measurement or advertising cookies. The application only uses the cookies necessary for your working session.

Security

Exchanges between your browser and our servers are encrypted. Access to a property's data is restricted to that property's accounts, according to each person's role.