Free access
Everyday hotel resources
Guides, documents to fill in, trade vocabulary and comparisons, written for teams working under pressure.
Nothing asked in return: no email address to enter, no account to create. Every template has its own page, with a filled-in example and the habits that keep a document in use three months on.
The guides
How hotel teams handle each subject in practice. A new guide comes out roughly once a month.
IT security at a hotel
Management, front desk
What recent scams targeting Booking.com and Expedia accounts reveal about a hotel's account security, and the simple habits that protect a team.
Read the guideOrganising shift handovers at a hotel
Front office managers, directors
The three handovers in a day, the four-step routine, the six ways it goes wrong, and how to build the habit in a team that changes with the season.
Read the guideTemplates to download
Four documents to fill in, as a spreadsheet and a printable sheet, with the columns that actually help in a hotel.
Shift log
Front desk, housekeeping, maintenance
The day's diary: one line per note, written the moment the information comes in, with the person who handled it.
Shift handover
Front office managers, night staff
A snapshot of the handover: what's in progress, what's waiting for an answer, what needs doing before the end of the next shift.
Room cleaning checklist
Head housekeepers, housekeeping
Five zones, from the door to the exit, and two columns to tick depending on whether the room is a stayover or a checkout.
Lost and found register
Front desk
One item, one line, from discovery to return, with the locker it's stored in and the signature of whoever it was returned to.
Understanding the trade's vocabulary
What's said at the front desk and in housekeeping, defined term by term. Useful for someone starting out, and for a manager hiring from outside the sector.
The hotel glossary
About a hundred front desk, housekeeping and billing terms, with their French equivalents and the abbreviations you'll find on a schedule.
Open the glossarySix terms have their own detailed page, with the procedure:
Compare before switching tools
Front Desk, WhatsApp, or a paper logbook
What a dedicated tool changes compared with a WhatsApp group, a notebook left on the counter, and a shared spreadsheet, including when the other option is enough.
See the comparisonWho it's for
The roles and types of properties that use Front Desk day to day, and what each of them does with it.
See who it's forWhy we give these documents away
Front Desk exists because these documents eventually run into limits: the spreadsheet only opens for one person at a time, the printed sheet stays at the front desk, and a deleted line leaves no trace. We'd rather say so on every page than charge for a file you'd have ended up patching together yourself anyway.
As long as your team is comfortable with it, keep the spreadsheet: it costs less than a subscription and it does the job. The day it comes down to knowing who's read what, finding a three-month-old note, or letting housekeeping write from a corridor, our free plan takes over with no time limit.