Built in Bordeaux, hosted in Paris, France
Shift notes, maintenance issues, checklists, lost property: the whole team finds them in one place, at the front desk and on the floors.
Launch offer. We’re opening Front Desk to hotels internationally, from Germany and the United Kingdom to the United States and Australia: 6-month free trial on every tool, no card required. After that, the shift log stays free for good, with no time limit.
From clocking in to closing the till, what the team does and the tool they open.
Front desk opening
6:45am
ChecklistsThe morning team opens the opening checklist on the front desk computer. Each completed task is timestamped and signed by the person who did it.
Room 214
UrgentLeak under the sink
In progress8:10am
Maintenance ticketsThe receptionist reports the leak with a photo. The maintenance manager marks it as urgent, then logs when the repair is done.
Lost and found
Phone charger
Room 108, floor 1
11:30am
Lost and foundHousekeeping logs the item, its photo and the room number. That evening, when the guest calls back, the front desk finds it in a few clicks.
Morning front desk
2:52pmThe guest in 312 arrives after 10pm, let the night shift know. Invoice to combine with 311.
3pm
Shift logThe morning team wrote their notes throughout the shift. The evening team reads them when they clock in, with the time and the name of whoever wrote each one.
Tomorrow
Whole teamLinen delivery
2:00pm, every week
Group arrival
5:00pm, 32 rooms
6:20pm
CalendarThe arrival of a 32-room group is added to the shared calendar. Housekeeping, maintenance and breakfast all see it at the same time.
Evening close
11pm
Cash registerThe cash count sheet is filled in and checked before clocking out, then kept on file with its variance and signatories.
Five to choose from, the calendar and documents included. All in the same app, with the same accounts.
The day’s information in one place, timestamped and signed. It’s the front door of the app, the screen the team opens as soon as they arrive.
Shift log
An issue reported with a photo, assigned to someone, tracked through to close-out.
Maintenance tickets
Start-of-shift and end-of-shift procedures.
Checklists
The register of lost property, from discovery to return.
Lost and found
The cash count sheet, filled in and checked at the end of each shift.
Cash register
Group arrivals, deliveries and scheduled works.
Calendar
Procedures, floor plans and technical sheets, organised into folders.
My Documents
A single search
One search bar that looks across every tool at once.
Adjustable notifications
On your phone and in the browser. For each tool: everything, just what concerns me, or nothing.
Time off
Someone on leave isn’t notified, and the team can see who’s in.
Unlimited accounts
One account per person, with no effect on the price.
History and tracking
Know who did what, and when. Everything is kept and searchable.
Front Desk in your AI assistant
Connect ChatGPT, Claude or Codex in one click. It reads your shift notes and tickets, and can also create them, always under the name of the person connected.
The front desk has a computer, housekeeping has a phone. Front Desk is the same tool on both.
Front Desk opens in the browser, nothing to install. You can also add it to a Mac or PC desktop to open it like a regular app.
Native iOS and Android apps, or a version that installs straight from the browser. Housekeeping and maintenance report from the corridor, not from a desk.
Notifications reach you on the devices you already use, on iOS and Android, even when the app is closed. Everything else waits until the next shift starts.
You only pay for the tools you turn on, from €29 for one tool to €89 for all five, excluding tax, per month and per property.
From €26 excl. VAT/month with annual billing. At the end of the trial, you keep the shift log and its last 7 days, for free and with no time limit.
It’s the register kept at the front desk to hand information from one shift to the next, also called a shift handover or a shift log. Front Desk keeps it in an app instead of a paper notebook: every note carries the time and the name of whoever wrote it, the whole team reads it from a computer or a phone, and you can find it again through search months later. Nothing gets lost when a notebook fills up or someone leaves.
No, not necessarily. Front Desk opens in the browser, on computer, tablet and phone. There are also Android and iPhone apps, and you can add it to a Mac or PC desktop to open it like a regular app.
By a notification on their phone and in the browser, even when the app is closed, and by the bell inside the app. Everyone sets, tool by tool, whether they want to receive everything, just what concerns them, or nothing. Someone marked as away isn’t disturbed: whatever was addressed to them waits until they’re back.
Yes. A note written the evening before is set for the time someone needs to act on it. At that time, it reappears on screen for the people it’s assigned to and triggers a notification. A "Done" closes it for the whole team, with the name and time, and the reminder can be snoozed a few minutes when the timing isn’t right.
In France, in Paris, with the French hosting provider Scaleway. Front Desk is developed in Bordeaux. Your property’s data and your guests' data stay on these servers, and the short list of outside services we use is published in our privacy policy.
You only pay for the tools you use: from €29 for a single tool to €89 for all five, excluding tax, per month and per property. Paying annually or seasonally takes 10% off, which comes to €26 excl. VAT/month for a first tool, and each property from the second one onward gets a further 15% off. The 6-month trial is free and doesn’t ask for a card. The full breakdown, tool by tool, is on the Pricing page.
Without a subscription, your property switches to the free plan: the shift log stays open to the whole team, with the last 7 days of history, and the number of accounts stays unlimited. The other tools close, notifications and the mobile apps stop, but everything is kept and comes back intact the day you subscribe.
No, the two don’t do the same job. Your PMS handles rooms, bookings and billing. Front Desk handles what your teams pass on to each other day to day: shift notes, incidents, procedures, lost property and cash counts.
Yes. Both the website and the application are available in English and French, so an international team can use the same property space in the language that suits each person.
Yes. Front Desk connects to ChatGPT, Claude and Codex in one click, with no key to create or paste. Once connected, the assistant can read your shift notes and maintenance tickets, and also create or comment on them: every action keeps the name of the person who connected the assistant, and nothing can be deleted through this connection.
Monday to Saturday, 9am to 7pm. Response within 48 hours, within 24 hours for Premium properties under contract. You write to hello@frontdesk-app.com and someone from the team answers.
Create your property, invite your team and open your shift log right after. 6-month free trial, no card required.