Our story
Built in a hotel, not in an office
Front Desk began in 2018, inside a Paris boutique hotel, to solve the everyday problem of passing the right information from one shift to the next.
2018, behind the front desk
The same problems came back every day: a note missed between shifts, a repair reported without any follow-up, a guest request written in the wrong place, a logbook that housekeeping could not check from the floors.
Front Desk's founder was working at that boutique hotel. He built an in-house tool so the front desk, housekeeping and maintenance could write in the same place and see what still needed to be done.
From an in-house tool to a company
The tool first served the hotel where it was created. Other teams recognised the same problems in their own properties: handovers, incidents, checklists, lost property and cash counts were spread across notebooks and separate messages.
The founder later left hotel operations to work on Front Desk full time and turn it into a company. The product has grown, but its starting point has not changed: every tool must remain clear during a busy shift, whether it is opened at the front desk or in a corridor.
Over 7 years, we have supported more than 500 hotels
Seven years alongside hotel teams
Front Desk now supports hotels across France, including Corsica, as well as Switzerland and Belgium.
The trade before the software
The words, screens and routines start with the real work of front desk, housekeeping, maintenance and management teams.
A team you can reach
When you write, someone from the team answers. Support does not disappear behind a form or a help centre.
Anywhere in the property
Front Desk works on computers, tablets and phones, in the browser and through the Android and iPhone apps.
Talk directly to the team
Have a question about your property, your team or the tools you already use? Write to us and we will give you a straightforward answer.