Who it's for
Who Front Desk is for
Every team that takes turns running the same place, and needs to tell each other what happened while they were away.
Front Desk was born in hospitality and that's where it's used the most. But the need it covers, the handover between two teams, doesn't belong to any one trade.
Through a property's day
Every department writes what concerns the others, from a computer or from a phone.
The front desk
It writes most of what circulates: special arrivals, complaints, promises made to a guest, overnight incidents. It starts a shift by reading what the previous team left, and ends it by writing for the next one.
The shift logHousekeeping and linen
Housekeeping teams work in the corridors, not behind a counter. They report what they find from their phone: an item left behind, a room to make up, a room that isn't in the state it was supposed to be.
ChecklistsMaintenance
It receives reports with a photo and a location, instead of a note left on a desk. Every job has a deadline, an owner, and closes once it's done.
Maintenance ticketsManagement
It sees what happened without having to ask: what's still open, what's dragging on, what was promised to a guest. And it can find a specific fact months later, in case of a dispute or an inspection.
My DocumentsNight staff
Alone for eight hours, they're the ones for whom writing things down matters most. What they note overnight is read by the morning team, and whatever concerns them is waiting when their shift starts.
The shift logSeasonal and temporary staff
Someone starting a three-week placement doesn't have the property's history. They get an account under their own name, read the current notes and procedures, and write under their own name like everyone else.
Unlimited accounts, on every planWhat kinds of properties
From the twenty-room hotel to the multi-property group, with the same tool and the same habits.
Independent hotels
A small team, where everyone does a bit of everything and information gets lost all the faster because it travels by word of mouth. The most common case for us.
Chain hotels
Branded properties use it alongside their property management system (PMS), which handles rooms and billing but not what teams pass on to each other.
Multi-property groups
Each property has its own space and its own teams, and management moves between them. From the second property onward, the price drops by 15%.
Serviced residences and aparthotels
The same need as a hotel, with longer stays: notes cover weeks rather than a single night, and maintenance follow-up matters even more.
And beyond hospitality
The need goes beyond the sector, and organisations with nothing to do with a hotel already use it: local government offices, where maintenance teams and front-of-house staff pass on their day's work to the next, and training establishments, where future professionals learn on the tools they'll use on the job. Gyms and security teams have the same need, and an introductory offer supports them for now.
If you run a place with teams that take turns, the tool probably applies to you too. The simplest thing is a fifteen-minute conversation.
Free for training and non-profit organisations
Training hoteliers on the same tools used in the trade, or running an accommodation service without turning a profit, isn't the same as running a hotel for profit. Front Desk is free for these organisations, every tool open, with no time limit. We already support one training hotel that trains future hoteliers.
- Training hotels and hotel schools
- Hospitality training centres
- Non-profit associations
- Social and emergency housing: shelters, reception centres, emergency accommodation
Write to us describing your organisation and what you are hoping for. We look at each case individually, and open the tools that help you.
The simplest way is to try it with your team
6 months on every tool, no card required, then a free plan with no time limit.