Local government offices
Front Desk for local government offices
A local government office's front desk changes staff over the course of the day and the week, just like a hotel's does.
What front-of-house staff pass on to each other, what technical services track as repair jobs, what a member of the public leaves behind at the counter: Front Desk holds all of it in one app, already used by local authorities.
Launch offer for this sector: 6-month free trial on every tool, no card required.
What your teams write in it
From the front desk as much as from technical services, on computer or on phone.
Write throughout the shift
A resident's request, a file waiting on something, a note for tomorrow's staff member: every entry carries the time and the name of whoever wrote it.
Know who's read a note
Between two days open to the public, the staff member starting their shift sees what's still unread, without relying on someone telling them.
Report what's broken
A streetlight that's out, a community hall door that won't close properly: the report goes out with a photo, is assigned to the technical team, and tracked through to close-out.
Opening and closing checklists
Checking a community hall before an event, or a market before it opens to the public: ticked on the spot, with the name and time of whoever did it.
The lost and found register
What a member of the public leaves behind at the counter or in a community hall, with a photo and where it's stored, found again in a few clicks if they call back.
One account per staff member
Every front-of-house and technical services staff member writes under their own name, including cover staff, with no shared login at the counter.
What changes in a week
- A resident's request no longer gets lost between two front-of-house staff who never overlap.
- A technical issue (street lighting, a council building) is tracked through to close-out, not just jotted in a notebook.
- The head of services sees progress without having to gather everyone.
- An item left at the front desk gets found again even if the staff member who logged it is off that day.
Questions about Front Desk for local authorities
Is Front Desk built for local government offices?
Front Desk was built for hotel teams, but local authorities already use it: the need it covers, a team taking turns at the same place and needing to pass on what happened, isn't specific to hospitality. Technical services and front-of-house staff use it to pass on their day's work from one day to the next, exactly like a hotel front desk. If your need is mainly around civil registry records or council resolutions, you'll still need dedicated case-management software alongside it: Front Desk handles what your teams pass on to each other, not administrative records.
Does it work for a front desk shared between several departments?
Yes. Each department (reception, civil registry, technical services) can have its own notes and checklists, with separate accounts, while staying visible to the head of services.
How many accounts can be created for staff?
Unlimited accounts, on every plan. Permanent staff, contractors and cover staff each get their own account, at no extra cost.
What is the launch offer for local authorities?
6-month free trial on every tool, no card required. A time-limited launch offer for local authorities trying out the tool.
Try it with one department, before rolling it out further
Create your space, invite the front desk and technical services, and the first note can be written today. 6-month free trial, no card required.